Building the Right Culture

Full Service Hotel in Peru

rooftop pool at sunset

Full Service Hotel in Peru

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Learning the right way

From the beginning, we put an emphasis on developing the right Hilton service culture with continuous service and management training. Using our proprietary training tools, the sales team created a personalized discovery visit and proposal that would allocate meeting space only for the highest yielding revenue events — a shift that nearly immediately increased revenue. Further, active analysis of market matrices gave us the power to quickly adjust rates to meet market variations and increase our ADR.

cafe in the lobby

Learning the right way

A local experience

Our Food & Beverage team created innovative recipes using The Flavors of Hilton resources library. Once they established the restaurant’s cuisine, the F&B team trained the service staff on the menu items, showing them what makes each item unique, empowering the servers to share that with guests.

gourmet salads

A local experience

The results

In only four months of intensive sales, our team was able to build enough base business to renegotiate all accounts to increase ADR and REVPAR by nearly 50 percent, while reducing operating costs.

rooftop bar at night

The results

Testimonials

P.H. Hotel Company

“Partnering with this iconic industry leader is guaranteed to take your hotel to new heights on every level.”

Julie Grimes | Managing Partner
Felcor Lodging Trust

“Hilton brand and management services have not only aligned with but also embraced our asset management approach from day one. This partnership has led to a real time focus on hotel opportunities and performance, resulting in a very collaborative and proactive planning and execution process to improving the assets and increasing shareholder value for our portfolio.”

Troy A. Pentecost | EVP, COO
Granite Properties

“As a first time hotel owner (and Connie award winner!), we rely heavily on the people of Hilton to act as our partner and treat our hotel as if it were theirs. From the CEO, to all the VP’s and the general manager, to the entire staff at our hotel, all of whom we’ve come to know, we thank you for your ownership mentality and true partnership. We couldn’t succeed without you!”

Gregory (Greg) P. Fuller | President & COO
Lodging Capital Partners, LLC

“Quick to respond to our needs and concerns and a valued partner in our growth strategy.”

Ashford, Inc.

“They are outstanding partners and work very hard to maximize the performance of the hotels they manage for us.”

Oasis West Realty LLC

“More than a hotel operator, Hilton's a partner in our business.”

Thayer Lodging Group

“The most innovative force, consistently improving our hotels in gaining market share and improving profitability. The owner-centric approach sets them apart.”

“For us, Hilton Management Services is synonymous with partnership.”

Abdul Lakhani | Owner
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