Success
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At Hilton Management Services, our goal is your success. So when we do well, it’s because you are doing well. Take a look at how we’ve helped these properties fulfill their potential.

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Couch on the pavilion

At Hilton Management Services, our goal is your success. So when we do well, it’s because you are doing well. Take a look at how we’ve helped these properties fulfill their potential.

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Growing RevPAR & Market Share

Hilton Management Services assumed management of a focused-service hotel. Within one year, the property began a major renovation and relaunched into the market. We welcomed existing long term employees into the Hilton Family as we recruited several management positions. We renegotiated all LNR/CNR contracts, blitzed the market and signed on $1M+ in groups and new accounts. A new rate strategy was implemented to capitalize on our unique location. The property grew RevPAR year over year through renovation, while also growing market share.

+39.7% RevPAR
+56.6% GOP
Results e achieved RevPAR growth of 39.7% and 56.6% in GOP during our first three years of operation.
Guest room with skyline views

Growing RevPAR & Market Share

Increased Occupancy & ADR

An independent hotel had been operated by a regional hotel management company with moderate success for many years. Ownership elected to convert to a Hilton branded property and transfer management to Hilton Management Services.

We generated a property improvement document (PIP), outlining improvements needed to the property. After the PIP was complete, HMS established systems and processes for the successful transition to management –– including budgeting, critical path generation, IT planning, employee recruitment and brand training. We worked closely with owners for financial approval, time frames, license and permit transfers, and signage requirements, as well as sales and marketing strategies, sourcing staff and more.

+20% Occupancy
+33.8% ADR
Results Over a 2-year period, in addition to occupancy and ADR growth, GOP increased by 58.5% and RevPar increased 59.8% above previous levels.
Beautiful pool with an urban backdrop

Increased Occupancy & ADR

Rapid Four-Week Conversion

Hilton Management Services was approached by an existing ownership group and asked to take over a branded hotel and conference center in Canada. Although a rapid conversion timeline, the support from local, regional and Brand management, combined with the expertise and tools available from HMS, resulted in immediate impacts on the business mix and hotel performance.

+124.2% RevPAR
+68% Revenue
Results Transient business increased 23%, year over year along with Catering revenue up 19% and Food and beverage costs decreased by 6%.

Rapid Four-Week Conversion

Elevating an Icon

An independent, landmark hotel transitioned to Hilton Management Services as part of our Curio Collection. Benefiting from the power of the Hilton enterprise engine, the hotel surpassed previous years’ performance.

+$2.9 million GOP
+39% Group Production
+78% Direct Web Revenue
Results GOP increased +$2.9mil to budget and margin was up +220bps. Group production gained +39% ahead of the same time the previous year, and the hotel grew direct web revenue +78% YOY.
Room with an ocean view

Elevating an Icon

On Time & Under Budget

Working with Hilton Management Services, a full-service, 600-room convention center hotel opened on time and under budget by $1.6 million. We capitalized on the hotel’s prime location, with the only sky-high bar in the market, remarkable views and diverse dining options. We helped the hotel successfully execute four national events, garner top-notch SALT scores and rise to the #1 hotel in the market on TripAdvisor after only 71 days.

+116% Pre-Open Sales Goal
$1.6 million Under Budget
Results In the first stub-year, this hotel achieved 116% of original pre-opening sales goal and came in $1.6M under budget.

On Time & Under Budget

Surpassed Booking Goals

After a new, 1.7 million square-foot convention center was built in a major Midwestern city, the city asked Hilton Management Services to manage the accompanying 532-room full-service hotel. We sent 58 of our 62 Hilton Sales Directors to the destination, returning 470 leads totaling 271,025 room nights in the first year. We developed an “experience the city” video for the welcome center, brochures, guidebooks, lunch presentations to sales directors, newsletters, and pre-opening dinners. The success in creating new business to the city helped drive 14 new citywide events that would not have considered without our hotel presence.

103% Pre-Open Booking Goal
Results Average room rates 14.4% to 17.4% above the pro forma level.
3D floor plan of room

Surpassed Booking Goals

Building the Right Culture

With an emphasis on developing the right Hilton culture, Hilton Management Services put an emphasis on continuous service and management training. Using our proprietary training tools, the Sales team created a personalized discovery visit and proposal that would allocate meeting space only for the highest yielding revenue event. Our Food & Beverage team created innovative recipes using The Flavors of Hilton resources library and the F&B team trained the service staff on the menu items, showing them what makes each item unique and empowering the servers to share that with guests.

+50% RevPAR
Results In only four months of intensive sales, the team was able to build enough base business to renegotiate all accounts to increase ADR and REVPAR by nearly 50 percent, while reducing operating costs.

Building the Right Culture

Seasoned Team with Opening Experience

Hilton Management Services recruited and hired a seasoned GM and DOS with opening experience and clustered the sales team with our adjacent property creating options for our clients. We were able to leverage our past experience and revenue management team to capitalize our pricing through peak season and the high number of special events, while our sales team remained focused on need dates.

+38.2% RevPAR
+54.4% GOP
Results The property achieved our 100% market share within 6 months of opening. Grew RevPAR 38.2% and GOP 54.4% during the 1st three years.

Seasoned Team with Opening Experience

Success with 100 Suites or Less

With our experience operating smaller destination locations of 100 suites or less, Hilton Management Services was selected to open an all-suites hotel in an area with a total population of 21,000 residents. 12 months prior to the opening, our Focused Service Sales and Revenue Management team joined efforts to understand the core business and market drivers. Focus on creating memorable guest experiences and being the best hotel in the city for all travelers was key in achieving a Trip Advisor rank as #1 Hotel YOY.

+130 RPI Market Penetration
Results Within the first 3 years of operation, the hotel’s market penetration grew to 130 RPI; up +13.1 points and is and consistently ranked #1 in the competitive set.

Success with 100 Suites or Less

Testimonials

P.H. Hotel Company

“Partnering with this iconic industry leader is guaranteed to take your hotel to new heights on every level.”

Julie Grimes | Managing Partner
Felcor Lodging Trust

“Hilton brand and management services have not only aligned with but also embraced our asset management approach from day one. This partnership has led to a real time focus on hotel opportunities and performance, resulting in a very collaborative and proactive planning and execution process to improving the assets and increasing shareholder value for our portfolio.”

Troy A. Pentecost | EVP, COO
Granite Properties

“As a first time hotel owner (and Connie award winner!), we rely heavily on the people of Hilton to act as our partner and treat our hotel as if it were theirs. From the CEO, to all the VP’s and the general manager, to the entire staff at our hotel, all of whom we’ve come to know, we thank you for your ownership mentality and true partnership. We couldn’t succeed without you!”

Gregory (Greg) P. Fuller | President & COO
Lodging Capital Partners, LLC

“Quick to respond to our needs and concerns and a valued partner in our growth strategy.”

Ashford, Inc.

“They are outstanding partners and work very hard to maximize the performance of the hotels they manage for us.”

Oasis West Realty LLC

“More than a hotel operator, Hilton's a partner in our business.”

Thayer Lodging Group

“The most innovative force, consistently improving our hotels in gaining market share and improving profitability. The owner-centric approach sets them apart.”

“For us, Hilton Management Services is synonymous with partnership.”

Abdul Lakhani | Owner
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