Danny Hughes serves as Area President – Americas, where he is responsible for the operational functions of over 350 corporately managed Hilton Worldwide hotels and resorts throughout North, Central and South America. Prior to this role, Hughes served as Senior Vice President and Commercial Director, Americas for Hilton and also as the Senior Vice President – Mexico, the Caribbean and Latin America.
Ted R. Ratcliff was named Senior Vice President of Hilton Management Services in 2016. Previously he served as Senior Vice President of Operations for Hilton Worldwide since 2001. In this capacity, Ratcliff had operational oversight for 84 Hilton-managed properties from eastern Canada to Miami. A veteran of Hilton for over 30 years, Ratcliff’s previous positions with the company include: Executive Assistant Manager and Resident Manager of the Hilton Washington; Hotel Manager and General Manager of The Palmer House Hilton in Chicago; and Area Vice President–Southeast.
Tim Benolken is Senior Vice President of Hotel Operations for Hilton. In this capacity, Benolken, a veteran of more than two decades with Hilton, oversees the operation of full service managed properties throughout North America. Most recently he served as Senior Vice President of Operations in the Western region of the United States. Previously, he served as Senior Vice President of the Central U.S., Mexico and South America region for Hilton.
Keith Clampet is the Senior Vice President of Hotel Operations at Hilton. In his 8-year tenure, he has been responsible for the operation of major owned assets in a variety of markets including New York, Hawaii, San Francisco and Miami. Clampet has previously worked within the Interstate Hotel and Resorts group, which manages a portfolio of hotels under brands such as Westin, Hilton and Marriott. He holds a Bachelor’s degree from the New York Institute of Technology.
Jorge Giannattasio joined Hilton from SBE Entertainment Group, where he held the role of chief operating officer. His career spans three decades of operations and finance with global organizations, including more than a decade in the hospitality industry with Starwood Hotels & Resorts where, latterly, he served as senior vice president and chief of Latin America operations and global initiatives, overseeing more than 100 hotels, across eight brands in nearly 20 countries.
Randy Gaines is the Senior Vice President Operations and New Project Development at Hilton. Randy Gaines has a wealth of experience in hospitality and worked as a Vice President Engineering, Housekeeping, and Laundry operations, Leasing and Retail, before taking on his current role. Randy has also worked at Host Hotels and Resorts as Vice President Engineering Technical Services and has held many positions with Marriott and White Lodging Services over the past 30 years.
Rick Schultz is Senior Vice President of Hotel Operations for the Focused Service Division of Hilton. With over 30 years of hands-on experience in Multi-Unit Operations and Asset Management, Schultz’s role encompasses results in operating performance, profitability and growth through new management contracts. His prior experiences include divesting assets of a moderately-sized management company, covering a wide range of brands and hospitality segments down to entry level operation roles for two independent owner/operators.
Since 2009, Paul Ades has served as Senior Vice President, Labor Relations and Operations for Hilton, with global responsibility over Hilton’s labor relations. Ades brings over 25 years of labor relations experience to his role with HMS. Prior to joining Hilton, Ades held senior labor relations positions at both MGM Mirage and Caesars Entertainment, and served as outside labor counsel to Fortune 500 companies during his tenure as an attorney at a national law firm. Ades holds a JD in Law from the University of California, Berkeley, and a BA in Political Science from Williams College.
Tom Walters is Senior Vice President Food and Beverage – Americas at Hilton. Prior to taking up this role in 2010, he was Vice President of Premium Catering and National Accounts at Aramark. Walters also has experience working with luxury hotel brands, such as Ritz-Carlton. He holds a BS in Hotel, Restaurants and Travel Admin from the University of Massachusetts, Amherst.
Leslie provides leadership to our Area Vice Presidents as well as supporting our ever-growing North American portfolio of hotels, with a specific focus on our east coast assets. Throughout her impressive 20+ year tenure with Hilton, Pchola has help corporate and property positions, including Hotel Manager and General Manager at a number of prominent Hilton properties including Hilton Chicago and Hilton Austin.
She studied at the J. Mack Robinson College of Business at Georgia State University.
Conrad Wangeman currently serves as Area Vice President, East & North-East at Hilton. Most recently he had been the Area Vice President for West at Hilton Worldwide.
Previously, he also served as General Manager of the Hilton New York Midtown. He holds a BS in Hotel Administration from the world-renowned Cornell University.
Doug Gehret serves as Hilton’s Area Vice President of Operations, East. Previously he held the position of Area Vice President for Central Florida and South Carolina. His career with Hilton began in 1994, when he worked as Director of Rooms at Waldorf Astoria New York. After 8 years in that role, he became General Manager of Hilton Austin and subsequently of Hilton Orlando. Gehret holds a Bachelor’s Degree in Hotel, Motel and Restaurant Management from Penn State University.
Frank Otero is Area Vice President of Operations, East for Hilton. Prior to this roll, he served as Area Vice President for the Washington DC Metro Area where he oversaw 19 properties including Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy by Hilton, Homewood Suites by Hilton and Hampton Inn-branded hotels. Earlier in his career, he was General Manager of Washington Hilton. Otero has a BS in Business/Commerce from the Southern New Hampshire University, as well as an MBA from Kennesaw State University.
Valeria Nowotny oversees and leads the company’s operations strategy for the portfolio of managed hotels in the Caribbean and Central America. Nowotny was most recently with Sbe Lifestyle Hospitality, where she acted as Senior Vice President of Hotel Operations, responsible for the successful operation of 30 hotels, across six brands globally. Prior to Sbe, Nowotny formed part of Marriott International as Director of Operations for the Caribbean and Latin America, preceded by two decades with Starwood Hotels and Resorts in senior operations and quality assurance roles for the company’s Latin America division. During her time with Starwood, Nowotny held General Manager positions managing highly recognized hotels in Argentina and Uruguay.
Jose Muñoz is the Assistant Vice President Operations – Mexico and Central America at Hilton. His portfolio of hotels has grown from 7 hotels in Mexico, to managing 16 hotels in Mexico and 4 hotels in South America. Muñoz speaks English, French and Spanish and has completed the Hospitality Management Diploma from the AH&L Educational Institute Michigan.
Matt Brockway has served as Area Vice President of Operations for Hilton Focused Service Division since 2006. In this capacity, he oversees the operation of managed hotels primarily on the East Coast of the U.S. for Focused Service and select Embassy Suites and Doubletree hotels. Prior to this, Matt served as Director Brand Performance Homewood Suites Brand, Area Director for the Florida/Alabama Region and General Manager at properties primarily in the Baltimore and Washington, DC area. He holds a Bachelor’s degree from Towson University in Baltimore.
Michael Dunne serves as Hilton’s Area Vice President of Operations, West. Most recently he held the position of Area Vice President – California. Prior to taking on this role in 2016, Dunne was San Francisco Area General Manager and served as General Manager of Hilton San Francisco Union Square for eight years. Dunne has a BS in Hospitality from Florida International University, and an Associate’s degree in Business from St. John’s University.
Tom Loughlin is the Area Vice President of Operations, West for Hilton. Prior to this appointment he served as Area Vice President Operations – Midwest since 2007. Tom was also the General Manager of Hilton Chicago for over seven years.
Chris LaRose is Vice President, Revenue Management, at Hilton. Prior to this role, LaRose was responsible for creating, promoting and managing delivery for Digital eCommerce Services for the Hilton Americas portfolio across all brands, management types and service levels. He has worked in various sectors from website strategy and testing, to revenue management systems. He speaks Spanish and is a member of HSMAI Digital Marketing Council.
Paul McArdle is responsible Category Management, Strategic Sourcing, Business Development, Accounts Management and Field Operations and joined the Hilton Supply Management Team with primary responsibility for managing and growing the Hilton Supply Management (HSM) business, managing the strategy and suppliers in the key spend categories. Paul has held numerous executive level procurement positions drawing on his experience in the hospitality, retail and service sectors building high performing procurement teams across multiple geographies. He has developed complex strategic supply chain strategies, negotiated global level contracts, overcoming traditional resistance to change, aligning cross-functional goals and transforming results.
Dianne Jaskulske is a 28-year Hilton veteran and currently serves as Vice President of Management Contract Services and Owner Relations – Americas. In this role, Jaskulske oversees the renewal and retention of all hotel management contracts, and assists developers in contract execution. Jaskulske holds a Certified Hotel Administrator certification from the American Hotel and Motel Association, and a degree in Business Administration from Purdue University.
Frank Connolly joined the Hilton Legal Department in 2010. He currently serves as Vice President and Senior Counsel, Operations. In this capacity, he advises hotel management on the various legal issues that arise in the context of operating hotels. Before joining Hilton, Connolly practiced law for 20 years in various in-house and outside counsel roles as a litigator and counselor. He holds a BA from the University of Chicago and a JD from Georgetown University.
James Peter Lynn has been the Vice President Sales Operations – Americas since August 2015. Prior to taking on this role, he was the Area General Manager of the Greater San Diego area and oversaw Hilton San Diego Bayfront, Hilton La Jolla Torrey Pines, DoubleTree by Hilton Hotel San Diego Mission Valley and Embassy Suites La Jolla. His career with Hilton Worldwide dates back to 1995, when he began as General Manager of Hilton Seattle Airport.
Jim Mrha is the Vice President of Finance – Americas for Hilton. Before taking on this role in 2013, Mrha was Chief Finance Officer for key players in the hospitality sector, including MGM and Marriott International. His career growth over the last 30 years is impressive; he began working as Assistant Director of Finance for the Tampa Airport Marriott and has progressed to manage the Financial Operations of large regions.
Kirk Kindred is the Area Vice President of Operations for Hilton Focused Service Division primarily in South Central U.S. and Mexico. Prior to taking on his current role in 2010, Kindred held positions ranging from Assistant General Manager to Regional Vice President in hotel operations. For 2 years, he owned his own full service restaurant with catering. Kindred has a BS in Business Administration from the University of Wisconsin-Platteville.
Loretta Vilim has served as Area Vice President of Operations for Hilton Focused Service Division for 20 plus years. In total, she has an impressive 31-year career with Hilton. Her diverse experience includes the transitioning of large hotel portfolios (40 plus hotels) over to Hilton Management, solid owner relations and multi-unit management of both full and focused service hotels. She holds a Bachelor’s degree in Liberal Arts and Sciences/Liberal Studies from the prestigious University of Texas, at Austin.
Marc Ehrler is the Vice President Corporate Chef – Americas at Hilton. Prior to taking on this role in 2011, he was Corporate Chef at Loews Hotels and Restaurants. Ehrler has extensive experience in luxury hotel settings, working with brands such as Ritz-Carlton and Rosewood Hotels. He speaks English, French and Spanish, and holds the title of Maître Cuisinier de France from the French Culinary Academy.
Rick Gabrielsen is the Area Vice President of Operations for Hilton Focused Service Division primarily in the Western U.S. and Canada. In addition to his remarkable 21-year career at Hilton, his prior experience includes multi-unit management of both full and focused service hotels under the Hilton umbrella as well as other prominent competing hotel brands. He is well versed in Food & Beverage and for 3 years owned his own management company inclusive of managing west coast hotels, feasibility studies and due diligence for owners.
Todd Arviso is Vice President Commercial Director – Americas. Before joining Hilton in 2014, Arviso worked with some of the world’s most well-known brands, from Accor to Hyatt. He studied at Washington State University and in 2012, he picked up the Rising Star Award from the Arizona Chapter of HSMAI.
Pascal Duchauffour, Vice President of Operations, Luxury Hotels-Americas, focuses his expertise on providing support and guidance to hotel management, as well as existing and potential owners, for a wide range of issues, such as: operational improvements, pre-opening design concepts, and maximizing profitability within the luxury environment.
Previously, Pascal worked with Ritz-Carlton for over 25 years, most recently as Area Vice President, Americas-Eastern Region. There, he oversaw the strategic direction of 24 Ritz-Carlton hotels, 2 Edition hotels, and a regional team comprised of sales and marketing, revenue management, operations, finance and quality.
Tracy’s career at Hilton spans 15 years, with her most recent role as Area General Manager, San Diego and previously she successfully ran the Hilton Hawaiian Village.
Andrew Flack is Vice President of Regional Marketing & eCommerce for the Americas. In this role Andrew is responsible for Hilton’s new Destination Marketing and Co-op Marketing, Management Services, B2B Marketing, as well as the eCommerce Consulting Group that supports all 4,800 Americas hotels. Andrew has been with Hilton for more than 20 years and has led the Hilton Brand Marketing function, as well as Product Marketing and Customer Insights. He has worked for Hilton in the UK, Australia and Singapore, and began his career in Hotel Operations.
WORKING FOR YOU
- Experienced regional leadership team
- Localized from area owned and managed hotels
- Collaborative utilization of significant market knowledge
- Transparency in all operations between HMS and ownership
- Fast Responses to all of your needs and inquiries
“Partnering with this iconic industry leader is guaranteed to take your hotel to new heights on every level.”
“Hilton brand and management services have not only aligned with but also embraced our asset management approach from day one. This partnership has led to a real time focus on hotel opportunities and performance, resulting in a very collaborative and proactive planning and execution process to improving the assets and increasing shareholder value for our portfolio.”
“As a first time hotel owner (and Connie award winner!), we rely heavily on the people of Hilton to act as our partner and treat our hotel as if it were theirs. From the CEO, to all the VP’s and the general manager, to the entire staff at our hotel, all of whom we’ve come to know, we thank you for your ownership mentality and true partnership. We couldn’t succeed without you!”
“Quick to respond to our needs and concerns and a valued partner in our growth strategy.”
“They are outstanding partners and work very hard to maximize the performance of the hotels they manage for us.”
“More than a hotel operator, Hilton's a partner in our business.”
“The most innovative force, consistently improving our hotels in gaining market share and improving profitability. The owner-centric approach sets them apart.”
“For us, Hilton Management Services is synonymous with partnership.”