Joe Berger has been Area President – Americas for Hilton since May 2008. As such, he is responsible for the operational functions of over 350 corporately managed Hilton Worldwide hotels and Hilton Grand Vacation resorts throughout North, Central and South America. Before joining Hilton, Berger served as co-president of LXR Luxury Resorts & Hotels. Under his direction, the company repositioned several iconic properties to create one of the most profitable resort and hotel operations in the industry.
Ted R. Ratcliff was named Senior Vice President of Hilton Management Services in 2016. Previously he served as Senior Vice President of Operations for Hilton Worldwide since 2001. In this capacity, Ratcliff had operational oversight for 84 Hilton-managed properties from eastern Canada to Miami. A veteran of Hilton for over 30 years, Ratcliff’s previous positions with the company include: Executive Assistant Manager and Resident Manager of the Hilton Washington; Hotel Manager and General Manager of The Palmer House Hilton in Chicago; and Area Vice President–Southeast.
Tim Benolken is Senior Vice President of Hotel Operations for Hilton. In this capacity, Benolken, a veteran of more than two decades with Hilton, oversees the operation of full service managed properties throughout North America. Most recently he served as Senior Vice President of Operations in the Western region of the United States. Previously, he served as Senior Vice President of the Central U.S., Mexico and South America region for Hilton.
Keith Clampet is the Senior Vice President of Hotel Operations at Hilton. In his 8-year tenure, he has been responsible for the operation of major owned assets in a variety of markets including New York, Hawaii, San Francisco and Miami. Clampet has previously worked within the Interstate Hotel and Resorts group, which manages a portfolio of hotels under brands such as Westin, Hilton and Marriott. He holds a Bachelor’s degree from the New York Institute of Technology.
Tom Potter is Senior Vice President – Caribbean and Latin America, for Hilton. His more than 35 years with Hilton have delivered numerous successes including milestone hotel openings, and unprecedented regional growth. Prior to his current role, he served as Area Vice President – Central and South America, where he was a key contributor to the development team’s efforts in expanding Hilton Worldwide’s presence in Latin America. Potter studied hotel management at Bournemouth University, UK.
Danny Hughes serves as Senior Vice President and Commercial Director, Americas for Hilton where he oversees a sales force of more than 4,000 people. Prior to this role, Hughes served as the Senior Vice President – Mexico, the Caribbean and Latin America. In addition to being responsible for the operations of all Hilton Worldwide corporate, owned or managed properties in the region, he also played a key role in the region’s development.
Randy Gaines is the Senior Vice President Operations and New Project Development at Hilton. Randy Gaines has a wealth of experience in hospitality and worked as a Vice President Engineering, Housekeeping, and Laundry operations, Leasing and Retail, before taking on his current role. Randy has also worked at Host Hotels and Resorts as Vice President Engineering Technical Services and has held many positions with Marriott and White Lodging Services over the past 30 years.
Rick Schultz is Senior Vice President of Hotel Operations for the Focused Service Division of Hilton. With over 30 years of hands-on experience in Multi-Unit Operations and Asset Management, Schultz’s role encompasses results in operating performance, profitability and growth through new management contracts. His prior experiences include divesting assets of a moderately-sized management company, covering a wide range of brands and hospitality segments down to entry level operation roles for two independent owner/operators.
Since 2009, Paul Ades has served as Senior Vice President, Labor Relations and Operations for Hilton, with global responsibility over Hilton’s labor relations. Ades brings over 25 years of labor relations experience to his role with HMS. Prior to joining Hilton, Ades held senior labor relations positions at both MGM Mirage and Caesars Entertainment, and served as outside labor counsel to Fortune 500 companies during his tenure as an attorney at a national law firm. Ades holds a JD in Law from the University of California, Berkeley, and a BA in Political Science from Williams College.
Tom Walters is Senior Vice President Food and Beverage – Americas at Hilton. Prior to taking up this role in 2010, he was Vice President of Premium Catering and National Accounts at Aramark. Walters also has experience working with luxury hotel brands, such as Ritz-Carlton. He holds a BS in Hotel, Restaurants and Travel Admin from the University of Massachusetts, Amherst.
Conrad Wangeman currently serves as Area Vice President West at Hilton. Most recently he had been the Area Vice President for North East America and Canada at Hilton Worldwide. Previously, he also served as General Manager of the Hilton New York Midtown. He holds a BS in Hotel Administration from the world-renowned Cornell University.
Doug Gehret serves as Hilton’s Area Vice President of Operations, East. Previously he held the position of Area Vice President for Central Florida and South Carolina. His career with Hilton began in 1994, when he worked as Director of Rooms at Waldorf Astoria New York. After 8 years in that role, he became General Manager of Hilton Austin and subsequently of Hilton Orlando. Gehret holds a Bachelor’s Degree in Hotel, Motel and Restaurant Management from Penn State University.
Frank Otero is Area Vice President of Operations, East for Hilton. Prior to this roll, he served as Area Vice President for the Washington DC Metro Area where he oversaw 19 properties including Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy by Hilton, Homewood Suites by Hilton and Hampton Inn-branded hotels. Earlier in his career, he was General Manager of Washington Hilton. Otero has a BS in Business/Commerce from the Southern New Hampshire University, as well as an MBA from Kennesaw State University.
Jose Juan Gonzalez Sanchez is the Area Vice President of Operations – South America at Hilton. His vast experience in the South America region, working in hotels from Cancun to Buenos Aires, has given him the knowledge to effectively lead the Operations team. He has completed training at the Centre International de Glion, in Switzerland, in Hospitality and Tourism.
Jose Muñoz is the Assistant Vice President Operations – Mexico and Central America at Hilton. His portfolio of hotels has grown from 7 hotels in Mexico, to managing 16 hotels in Mexico and 4 hotels in South America. Muñoz speaks English, French and Spanish and has completed the Hospitality Management Diploma from the AH&L Educational Institute Michigan.
Leslie Pchola serves as Area Vice President of Operations, East for Hilton. Prior to this, she was Area Vice President, Southeast Region since 2013. Pchola also held Hotel Manager and General Manager positions at a number of prominent Hilton properties including Hilton Chicago and Hilton Austin.
She studied at the J. Mack Robinson College of Business at Georgia State University.
Matt Brockway has served as Area Vice President of Operations for Hilton Focused Service Division since 2006. In this capacity, he oversees the operation of managed hotels primarily on the East Coast of the U.S. for Focused Service and select Embassy Suites and Doubletree hotels. Prior to this, Matt served as Director Brand Performance Homewood Suites Brand, Area Director for the Florida/Alabama Region and General Manager at properties primarily in the Baltimore and Washington, DC area. He holds a Bachelor’s degree from Towson University in Baltimore.
Michael Dunne serves as Hilton’s Area Vice President of Operations, West. Most recently he held the position of Area Vice President – California. Prior to taking on this role in 2016, Dunne was San Francisco Area General Manager and served as General Manager of Hilton San Francisco Union Square for eight years. Dunne has a BS in Hospitality from Florida International University, and an Associate’s degree in Business from St. John’s University.
Tom Loughlin is the Area Vice President of Operations, West for Hilton. Prior to this appointment he served as Area Vice President Operations – Midwest since 2007. Tom was also the General Manager of Hilton Chicago for over seven years.
Chris LaRose is Vice President, Commerce, at Hilton. He is responsible for creating, promoting and managing delivery for Digital eCommerce Services for the Hilton Americas portfolio across all brands, management types and service levels. Prior to this role, LaRose worked in various sectors from website strategy and testing, to revenue management systems. He speaks Spanish and is a member of HSMAI Digital Marketing Council.
David Depkon has an impressive 20-year career with Hilton, and has worked in various senior roles within the purchasing department. His present role as Vice President Supply Management Field Operations involves negotiating and administering all corporate food, beverage and operational supplies system contracts. He holds a BA in Marketing from Southern Illinois University, Carbondale and is a member of the Institute for Supply Management.
Dianne Jaskulske is a 28-year Hilton veteran and currently serves as Vice President of Management Contract Services and Owner Relations – Americas. In this role, Jaskulske oversees the renewal and retention of all hotel management contracts, and assists developers in contract execution. Jaskulske holds a Certified Hotel Administrator certification from the American Hotel and Motel Association, and a degree in Business Administration from Purdue University.
Frank Connolly joined the Hilton Legal Department in 2010. He currently serves as Vice President and Senior Counsel, Operations. In this capacity, he advises hotel management on the various legal issues that arise in the context of operating hotels. Before joining Hilton, Connolly practiced law for 20 years in various in-house and outside counsel roles as a litigator and counselor. He holds a BA from the University of Chicago and a JD from Georgetown University.
Gareth Fox is the Vice President of Human Resources Operations, Americas for Hilton. Responsible for the HR people strategy and practices for our 65,000+ team members. Fox has worked in across 6 continents during his career, bringing a strong strategic & commercially oriented approach to HR. Thriving in the challenge of HR transformation and developing the HR value proposition for owners, Fox partners with Americas Operations President and reports to the CHRO to deliver business results and build a sustainable long term strategy for growth. Prior to his role as Vice President, Fox served as Vice President of Human Resource Operations, Middle East and Africa with Hilton Worldwide, and a number of regional HR roles in Europe, Asia Pacifica and Middle East & Africa with InterContinental Hotels Group (IHG).
James Peter Lynn has been the Vice President Sales Operations – Americas since August 2015. Prior to taking on this role, he was the Area General Manager of the Greater San Diego area and oversaw Hilton San Diego Bayfront, Hilton La Jolla Torrey Pines, DoubleTree by Hilton Hotel San Diego Mission Valley and Embassy Suites La Jolla. His career with Hilton Worldwide dates back to 1995, when he began as General Manager of Hilton Seattle Airport.
Jerry Gibson currently serves as Hilton’s Area Vice President of Operations Hawaii/International. In his eight-year career with Hilton, Gibson worked as Area Vice President of Operations, Hawaii, Northern California, Northwest Passage and Hilton Grand Vacations timeshare operations in Hawaii. Prior to joining Hilton, Gibson worked for the Hyatt group in General Manager and Area Vice President roles. Gibson is active in the community and sits on numerous industry and community boards, including the Board of Directors for the Hawaii Lodging and Tourism Association (past President), Chamber of Commerce of Hawaii, Japan-American Society of Hawaii, Hawaii Visitors & Convention Bureau, Waikiki Beach Special Improvement District and various hotel advisory committees.
Jim Mrha is the Vice President of Finance – Americas for Hilton. Before taking on this role in 2013, Mrha was Chief Finance Officer for key players in the hospitality sector, including MGM and Marriott International. His career growth over the last 30 years is impressive; he began working as Assistant Director of Finance for the Tampa Airport Marriott and has progressed to manage the Financial Operations of large regions.
Kirk Kindred is the Area Vice President of Operations for Hilton Focused Service Division primarily in South Central U.S. and Mexico. Prior to taking on his current role in 2010, Kindred held positions ranging from Assistant General Manager to Regional Vice President in hotel operations. For 2 years, he owned his own full service restaurant with catering. Kindred has a BS in Business Administration from the University of Wisconsin-Platteville.
Loretta Vilim has served as Area Vice President of Operations for Hilton Focused Service Division for 20 plus years. In total, she has an impressive 31-year career with Hilton. Her diverse experience includes the transitioning of large hotel portfolios (40 plus hotels) over to Hilton Management, solid owner relations and multi-unit management of both full and focused service hotels. She holds a Bachelor’s degree in Liberal Arts and Sciences/Liberal Studies from the prestigious University of Texas, at Austin.
Marc Ehrler is the Vice President Corporate Chef – Americas at Hilton. Prior to taking on this role in 2011, he was Corporate Chef at Loews Hotels and Restaurants. Ehrler has extensive experience in luxury hotel settings, working with brands such as Ritz-Carlton and Rosewood Hotels. He speaks English, French and Spanish, and holds the title of Maître Cuisinier de France from the French Culinary Academy.
Rick Gabrielsen is the Area Vice President of Operations for Hilton Focused Service Division primarily in the Western U.S. and Canada. In addition to his remarkable 21-year career at Hilton, his prior experience includes multi-unit management of both full and focused service hotels under the Hilton umbrella as well as other prominent competing hotel brands. He is well versed in Food & Beverage and for 3 years owned his own management company inclusive of managing west coast hotels, feasibility studies and due diligence for owners.
Todd Arviso is Vice President Revenue Management – Americas. Before joining Hilton in 2014, Arviso worked with some of the world’s most well-known brands, from Accor to Hyatt. He studied at Washington State University and in 2012, he picked up the Rising Star Award from the Arizona Chapter of HSMAI.
Pascal Duchauffour, Vice President of Operations, Luxury Hotels-Americas, focuses his expertise on providing support and guidance to hotel management, as well as existing and potential owners, for a wide range of issues, such as: operational improvements, pre-opening design concepts, and maximizing profitability within the luxury environment.
Previously, Pascal worked with Ritz-Carlton for over 25 years, most recently as Area Vice President, Americas-Eastern Region. There, he oversaw the strategic direction of 24 Ritz-Carlton hotels, 2 Edition hotels, and a regional team comprised of sales and marketing, revenue management, operations, finance and quality.
WORKING FOR YOU
- Experienced regional leadership team
- Localized from area owned and managed hotels
- Collaborative utilization of significant market knowledge
- Transparency in all operations between HMS and ownership
- Fast Responses to all of your needs and inquiries
“Partnering with this iconic industry leader is guaranteed to take your hotel to new heights on every level.”
“Hilton brand and management services have not only aligned with but also embraced our asset management approach from day one. This partnership has led to a real time focus on hotel opportunities and performance, resulting in a very collaborative and proactive planning and execution process to improving the assets and increasing shareholder value for our portfolio.”
“As a first time hotel owner (and Connie award winner!), we rely heavily on the people of Hilton to act as our partner and treat our hotel as if it were theirs. From the CEO, to all the VP’s and the general manager, to the entire staff at our hotel, all of whom we’ve come to know, we thank you for your ownership mentality and true partnership. We couldn’t succeed without you!”
“Quick to respond to our needs and concerns and a valued partner in our growth strategy.”
“They are outstanding partners and work very hard to maximize the performance of the hotels they manage for us.”
“More than a hotel operator, Hilton's a partner in our business.”
“The most innovative force, consistently improving our hotels in gaining market share and improving profitability. The owner-centric approach sets them apart.”
“For us, Hilton Management Services is synonymous with partnership.”