We take care of business
Our leadership team consists of the best talent in the industry. Get to know each of the people who will be assisting you toward your successful future.
Area President – Americas
Joe Berger has been Area President–Americas for Hilton Worldwide since May 2008. As such, he is responsible for the operational functions of over 350 corporately managed Hilton Worldwide hotels and Hilton Grand Vacation resorts throughout North, Central and South America. He reports directly to Ian Carter, Hilton Worldwide’s President of Global Operations.
Before joining Hilton, Berger served as co-president of LXR Luxury Resorts & Hotels, where he managed the formation and growth of this enterprise for more than four years. Under his direction, the company repositioned several iconic properties to create one of the most profitable resort and hotel operations in the industry. Previously, he served as president of Prime Hotels, which operated AmeriSuites, Wellesley Inns and independent full-service hotels.
Berger, a Virginia native, currently maintains offices at Hilton Worldwide’s McLean, Virginia, headquarters, as well as in New York City.
Senior Vice President Operations – Caribbean and Latin America
Tom Potter, Senior Vice President, Caribbean and Latin America, for Hilton Worldwide, has operational responsibility for the Hilton Worldwide owned and managed portfolio in the region. His more than 35 years with Hilton have delivered numerous success stories including milestone hotel openings, new developments and unprecedented regional growth.
Prior to his current role, he served as Area Vice President, Central and South America. During this time, Potter was a key contributor to the development team’s efforts in expanding Hilton Worldwide’s presence in Latin America and overseeing projects through fruition. While fulfilling this role, Potter drove a number of momentous Hilton Worldwide openings including everything from focused service to luxury. In addition to managing openings, Potter is directly involved in overseeing the pipeline of managed hotels in the Caribbean and Latin America.
Before this, Potter led the team responsible for the grand opening of the Hilton São Paulo Morumbi in 2002, where he then remained as General Manager until 2006. He was also a key contributor to the opening of Hilton Buenos Aires in 2000.
Since joining Hilton in 1979 at the front desk of the London Hilton, Potter has held several management positions throughout the globe, gaining experience in Argentina, Brazil, Venezuela, Puerto Rico, Belgium and England.
Prior to his career with Hilton, Potter spent a year in the food and beverage field, working in Fouquet’s Restaurant in France, and Gastrag in Switzerland.
Potter studied hotel management at what is today, Bournemouth University in England. He speaks English, Spanish, Portuguese and French.
Vice President of Management Contract Services and Owner Relations – Americas
Dianne Jaskulske is a 28-year Hilton Worldwide veteran and currently serves as Vice President of Management Contract Services and Owner Relations for the Americas. In this role, Jaskulske oversees the renewal and retention of all hotel management contracts in the Americas and assists developers in contract execution. She is also responsible for all franchise re-licensing and change of ownership in the Americas, strengthening owner relationships and assisting in the resolution of owner-related issues. Prior to this role, Jaskulske held general manager positions for various properties in Georgia, Michigan, Florida, Minnesota and Washington D.C. During her tenure in these positions, she was recognized as General Manager of the Year.
Jaskulske received her Certified Hotel Administrator (CHA) certification from the Education Institute of the American Hotel and Motel Association. She attended Purdue University for a major in Business Administration and Prairie State College for a minor in Computer Science and has served on various boards and committees throughout her career, including president of Michigan Lodging Association and president of Detroit Metro Airport Hotel Association.
Senior Vice President of Development – Americas
Bill Fortier began his career working in the market-planning department of Pannell Kerr Forster in Denver and in lodging development with Marriott International in Bethesda, Maryland. In 1996, Fortier moved to Hilton Hotels Corporation in Beverly Hills, California. He successfully integrated the Franchise Development, Project Management and Contract Management teams after Hilton’s acquisition of Promus Corporation in 1999. In his current role as Senior Vice President of Development for the Americas, Fortier oversees development and franchising of all Hilton brands for both North and South America.
Senior Vice President of Hotel Operations for Focused Service
Rick Schultz is Senior Vice President of Hotel Operations for the Focused Service Division of Hilton Worldwide. Based in the Memphis Operations Center, Schultz has operational oversight of 98 company-owned and managed hotels ranging from 41 rooms to more than 228.
With over 30 years of hands-on experience in Multi Unit Operations and Asset Management, Schultz’s role encompasses results in operating performance, profitability and growth through new management contracts. His prior experiences include divesting assets of a moderately-sized management company, covering a wide range of brands and hospitality segments down to entry level operation roles for two independent owner/operators.
Schultz is heavily involved in the creation and execution of capital planning for existing locations and operational feasibility reviews for new deals. He serves on the Homewood Suites Advisory Council in further development of the brand and assists in the review and implementation of brand initiatives and standards.
Senior Vice President – US East
Ted R. Ratcliff has been a Senior Vice President of Operations for Hilton Worldwide since 2001. In his current capacity, Ratcliff has operational oversight for 84 Hilton-managed properties from eastern Canada to Miami.
A 32-year Hilton employee, Ratcliff’s previous positions with the company include: Executive Assistant Manager and Resident Manager of the Hilton Washington; Hotel Manager and General Manager of The Palmer House Hilton in Chicago; and Area Vice President–Southeast, headquartered in Orlando.
Ratcliff currently serves on the board of directors of the Hotel Association of New York City, and has previously served as chairman of Chicago’s Greater State Street Council and the State Street Commission. He also served on numerous other civic boards, including the Chicago Chamber of Commerce, the Hospitality Academy at McCormick Place, and the Chicago Convention and Tourism Bureau.
Ratcliff received the Raoul Wallenberg Humanitarian Award from Shaare Zedek Medical Center in Jerusalem in 1996. Among other awards Ratcliff received are Visitors Choice Volunteer of the Year and General Manager of the Year in 2000.
Senior Vice President of Operations - US West
Tim Benolken is currently Senior Vice President of Hotel Operations in Western North America for Hilton Worldwide. In this capacity, Benolken, a 20-year veteran of Hilton Worldwide, oversees the operation of nearly 100 full-service and luxury properties in the Western region of the United States. He is based in Chicago and reports to Joe Berger.
Most recently, he served as Senior Vice President of the Central U.S., Mexico and South America region for Hilton. In this capacity, he had oversight for the operation of 33 full-service properties in the Central region of the United States, as well as nine full-service properties in Mexico and South America.
Prior to that, Benolken was Area Vice President for Hilton, a position he held from 1990 to 2007, a role that made him responsible for the operations of all full-service, corporately managed Hilton and Doubletree branded hotels in the Midwest region.